1. Introduction

TPC Custom Book & Flyer Printing is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make an inquiry, or place an order for custom printing services.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

A. Personal Information

We may collect the following personal details when you interact with us:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely via third-party payment providers; we do not store credit card numbers)

• Business name (if applicable)

B. Order & Project Information

• Artwork, designs, logos, or files submitted for printing

• Printing specifications and order details

• Notes and instructions provided by the customer

C. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed & time spent on site

• Cookies and similar tracking technologies

This helps us improve website performance and user experience.

3. How We Use Your Information

TPC Custom Book & Flyer Printing uses your information to:

• Process and fulfill printing orders

• Deliver products to your chosen address

• Contact you regarding your order status or support inquiries

• Improve our website and service offerings

• Communicate promotions or updates (only if you opt-in)

• Maintain internal records & comply with legal requirements

We do not sell or trade your personal information to any third parties.

4. Sharing of Information

We may share information only with:

• Trusted service providers (payment processors, couriers, hosting providers)

• Design or production partners involved in completing your order

• Legal authorities, if required by law

All third-party service providers are required to protect your information and use it solely for the services they provide to us.

5. Cookies & Tracking Technologies

Our website may use cookies to:

• Remember your preferences

• Improve website navigation

• Analyze browsing behaviour

You may disable cookies through your browser settings, though some features may not function properly.

6. Data Security

We use appropriate physical, technical, and administrative safeguards to protect your personal information, including:

• SSL encryption

• Secure storage practices

• Restricted access to personal information

While we take strong precautions, no method of transmission over the internet is 100% secure.

7. Retention of Information

We retain personal information only for as long as necessary to:

• Complete your orders

• Comply with accounting and legal obligations

• Resolve disputes

Files submitted for printing may be deleted periodically unless you request long-term storage.

8. Your Rights

You have the right to:

• Access your personal information

• Request correction of inaccurate information

• Withdraw consent for marketing communications

• Request deletion of information, subject to legal/operational requirements

To exercise these rights, contact us.

9. Third-Party Links

Our website may contain links to other websites.
We are not responsible for the privacy practices of external sites.

10. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

TPC Custom Book & Flyer Printing
Website: https://custombookprinting.ca

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