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Refund Policy

1. No Refunds on Custom Orders

Due to the personalized nature of custom printing, all sales are final.

Once an order is placed, no refunds, cancellations, or changes can be made.
Every order is produced specifically for each customer, and materials cannot be reused or repurposed.

2. No Refunds for non Print-Ready / Print-Friendly Files

If the artwork, files, or designs submitted by the customer are considered print-ready or print-friendly, no refund will be issued under any circumstances.

This includes situations where:

  • The customer later decides to make changes

  • The customer submits incorrect artwork

  • The customer’s file contains spelling, design, or layout errors

  • The customer is unsatisfied with their own submitted design

It is the customer’s sole responsibility to review and verify all files before uploading.

3. Proof Approval Policy

If a digital proof is provided:

  • The customer must review all artwork, spelling, layout, and colors carefully

  • Once the proof is approved, the job moves immediately into production

  • No refunds or reprints will be issued for errors approved in the proof

If we feel there is no need for a proof, production may begin immediately.

4. Production Variations

Minor variations can occur due to:

  • Color differences between screen and print

  • Cutting/trimming tolerances

  • Paper, material, or print texture differences

These standard variations are not eligible for refunds or reprints.

5. Damaged or Defective Products

We only offer reprints (not refunds) if:

  • The product arrives damaged

  • There is a confirmed production defect caused by TPC

To qualify, customers must:

  • Report the issue within 48 hours of delivery

  • Provide clear photos of the defect

  • Return the defective product if requested

TPC will determine whether a reprint is warranted.

6. Incorrect Files Provided by Customer

TPC is not responsible for:

  • Low-resolution images

  • Wrong size or dimensions

  • Incorrect bleed or margins

  • Color profile issues (RGB instead of CMYK)

  • Missing fonts or layers

  • Typographical errors in the design

No refund or free reprint will be issued for any customer-submitted file issues.

7. Shipping Issues

Shipping delays caused by couriers, weather, or operational disruptions are not eligible for refunds or cancellations.

We will assist customers in tracking packages but cannot guarantee delivery dates.

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